Heard a loud bang and now the door won't lift? That is almost always a broken spring.
Don't keep pressing the opener and don't try to lift the door by hand. Springs hold the door's weight under high tension. Keep kids and pets clear, and text us a photo of the springs above the door.
Safe to check
- Opener has power? Check the outlet in the ceiling and the breaker.
- Sensors blocked? The two small eyes near the floor must face each other with nothing between them. A blinking light on the opener often means the sensors are out of line.
- Lock engaged? Some doors have a manual lock bar, and some openers have a "lock" button on the wall control.
- Remote battery? Try the wall button. If that works, it's the remote.
Don't touch
- The springs above the door or along the tracks, or the cables attached to them
- A door that's hanging crooked or out of its track. It can fall.
- The red release cord, if a spring is broken. The door may drop when it lets go of the opener.
Car trapped inside?
Call or text and tell us. A trapped car goes to the front of the line. We'll tell you honestly how soon someone can be there before you agree to anything.
Our promises
- A written quote before any workTexted to you. Reply YES to approve. No surprises on the invoice.
- Nothing extra without your OK in writingIf the tech finds another problem, you get a new written price first.
- Typical prices posted, with sourcesSee our price page before anyone shows up.
- One company, not threeYour phone won't ring off the hook with strangers.
Who answers when you call
This website is run by the operator of this site. We are not a repair company. We connect you with a licensed local garage door company that has agreed in writing to the promises on this page, and we tell you its name before anyone comes out.
Your request goes to one company, not three. We never sell your details to a list of contractors.